Server Line Service Provider Ltd. - General Terms and Conditions of Use

The websites owned by Server Line Ltd (hereinafter: Service Provider, Operator) have been created in order to present the company's services and printed products. On the websites, it is possible to order forms and related services of the printing house or to send a request for an order.

If you experience any problems with the operation or information, please help us by reporting them to our customer service.

Jelen dokumentum nem kerül iktatásra, kizárólag elektronikus formában kerül megkötésre, nem minősül írásbeli szerződésnek, magyar nyelven íródik, magatartási kódexre nem utal.
This document is not filled out, is concluded in electronic form only, does not constitute a written contract, is written in Hungarian, and does not refer to a code of conduct. The present GTC shall apply to legal relations on the Service Provider's websites (www.serverline.hu, www.nevjegyexpressz.hu, www.mappa-keszites.hu, www.matrica-expressz.hu, www.rollup-expressz.hu) and subdomains.

1. SERVICE PROVIDER INFORMATION:

Service provider name: Server Line Ltd.
Registered office: 2340 Kiskunlacháza, Sellő str. 140.
Branch office and Customer Service Office (also the place for complaint handling): 1087 Budapest, Asztalos Sándor str. 3.
Service provider's contact information, regularly used email address for communication with users: info@serverline.hu
Company registration number: 13-09-154514
Tax number: 23829808-2-13

Registering authority: Budapest Metropolitan Court of Registration
Service provider's phone number: +36 1 210 7260
Data protection registration number: NAIH-95078/2016 and NAIH-95079/2016
Contract language: Hungarian

Hosting service provider name, address, and email:
Hosting Provider: Tárhely.Eu Ltd.
Phone: +36 1 789 2 789
FAX: +36 1 789 3 789
Email: support@tarhely.eu
Postal Address: 1538 Budapest, P.O. Box 510.

2. BASIC PROVISIONS:

2.1. Matters not regulated in this Policy, as well as the interpretation of this Policy, shall be governed by Hungarian law, with particular reference to Act V of 2013 on the Civil Code (“Ptk.”), Act CVIII of 2001 on electronic commerce services and certain issues related to the information society (“Elker. tv.”), and Government Decree 45/2014 (II. 26.) on the detailed rules of contracts between consumers and businesses. The mandatory provisions of the relevant legislation shall apply to the parties without the need for a specific stipulation.

2.2. This Policy has been in effect since May 25, 2018, and shall remain in force until revoked. The Service Provider is entitled to unilaterally amend the Policy. The amendments will be published on the websites 11 (eleven) days before they take effect. By using the websites, users accept that all regulations related to the use of the websites shall automatically apply to them.

2.3. If a User enters the website operated by the Service Provider or reads its content in any way – even if they are not a registered user of the website – they acknowledge the terms set forth in this Policy as binding upon themselves. If the User does not accept the terms, they are not authorized to view the content of the website.

2.4. The Service Provider reserves all rights regarding the website, any part thereof, and the content displayed on it, as well as the distribution of the website. It is prohibited to download, electronically store, process, or sell any content or any part of the website without the written consent of the Service Provider.

3. REGISTRATION / ORDERING / PURCHASING

3.1. By registering on the website or placing an order, the User declares that they have read and accepted the terms of this GTC and the Privacy Policy published on the website and consent to the data processing.

3.2. The User is required to provide their own, accurate information during registration or ordering. If false information or data associated with another person is provided during registration or ordering, the resulting electronic contract shall be null and void. The Service Provider excludes any liability if the User utilizes its services in the name of or using the data of another person.

3.3. The Service Provider shall not be held liable for any delivery delays, issues, or errors resulting from incorrect and/or inaccurate information provided by the User.

3.4. The Service Provider shall not be liable for any damages resulting from the User forgetting their password or if it becomes accessible to unauthorized persons for any reason not attributable to the Service Provider.

4. RANGE OF PURCHASABLE PRODUCTS AND SERVICES

4.1. The prices displayed for products and services are in Hungarian forints (HUF) and include the legally prescribed VAT, which is indicated separately.

4.2. The Service Provider provides detailed information on the website, including the name and description of each product/service.

4.3. If a promotional price is introduced, the Service Provider will inform Users about the promotion and its duration in a separate notice.

5. ORDER INFORMATION AND ORDER PROCESS

5.1. The primary purpose of the www.nevjegyexpressz.hu website is to promote the printed products and related services offered by the Service Provider and to facilitate their sale.

5.2. The request to order products and services can be initiated through the relevant order panels or other contact channels provided by the Service Provider.

5.3. The Service Provider considers the submission of an order as a non-binding declaration of intent by the User, which is forwarded to the Service Provider by the system's operating program.

5.4. By submitting the order, the User declares that they have sent their order request to the Service Provider as a result of their deliberate intent.

5.5. The incoming order requests are processed and confirmed in the order they are received. The Service Provider's confirmation includes detailed manufacturing and service parameters along with their gross purchase price.

5.6. If the User has also commissioned the Service Provider for graphic design or editing related to the production of printed materials, any preliminary graphic drafts will be sent to the User in the confirmation email. It is the User's responsibility to provide the necessary files (text, images, etc.) required for the graphic design process to begin.

5.7. The price of graphic design services varies depending on the product. These prices can be found on the product description pages.

5.8. If the Service Provider carries out the graphic design process in accordance with the specified performance conditions, the User is obliged to reimburse the incurred costs of the work completed by the Service Provider up to that point.

5.9. When using the design and editing service, the User may request up to two modifications beyond the initial graphic design. Any additional modifications are subject to an agreement between the User and the Service Provider.

5.10. If the User subsequently cancels the order or postpones production to a later date, the applicable editing fee must still be paid.

5.11. The Service Provider will always send the confirmation and any graphic design drafts to the email address provided by the User unless the User specifies an alternative written contact method during the fulfillment process.

5.12. The User is required to communicate their approval or request for corrections to the Service Provider in writing. The generally accepted communication channel for this is email.

5.13. Once the User provides written approval of the confirmation and graphic design drafts, the order request is considered a finalized order, and the User can no longer make changes. Production can only begin after the confirmation has been accepted.

5.14. The service provider allows the collection of finished products at a pre-arranged time at its customer service office. Collection can also be carried out via home delivery. Delivery time is in addition to the production time and takes a maximum of two working days.

5.15. If the service provider is proven to be guilty of intentional misconduct or gross negligence during the processing of the order and the execution of the ordered operations, or if the finished product does not meet the specifications outlined in the order confirmation, the user – now referred to as the customer – is not obliged to pay for the order.

5.16. Server Line Ltd. reserves the right to withdraw from fulfilling an order placed through the website without providing any specific justification if the order request cannot be identified or is deemed unfeasible for any reason. 5.17. The user, if the website allows it, can log in after registration or proceed with purchasing/ordering without registration.

5.18. The user sets the quantity and specifications of the desired product(s).

5.19. The user adds the selected products to the cart or registers the items with the chosen specifications on the order form. If the website does not provide a "add to cart" option, the product can be configured using the relevant selection and checkbox options, as well as input fields.

5.20. If the user does not wish to purchase additional products, they review the quantity of the selected items.

5.21. The option to modify the quantity or other specifications is, of course, available for finalization.

5.22. The user selects the delivery address and then the shipping/payment method, which includes the following options:

5.22.1. Payment methods:

Personal pickup: In Cash Upon Pickup at the Service Provider’s Business Premises or Another Designated Location: If the User chooses to pay upon receipt of the goods, they shall pay the purchase price of the product in cash at the Service Provider’s business premises or another designated location. Cash payment is only possible in Hungarian forints (HUF). The Service Provider reserves the right to require a deposit in advance if this payment method is selected.

By bank transfer: The User is required to transfer the total amount for the ordered products to the bank account specified in the confirmation email within 3 days. Once the amount has been credited to the Service Provider’s bank account, the User is entitled to receive the product(s) in the manner they have chosen. If this payment method is selected, the Service Provider will commence production only after the full gross purchase price has been paid.

Payment by cash on delivery: If the ordered product is delivered by courier service, the User has the option to pay the total order amount in cash to the courier upon receiving the ordered product(s).

Online Bank Card Payment (detailed information about this payment method will be provided in our confirmation): The bank card payment interface is provided by OTP Mobil Szolgáltató Kft.

Personal pickup: At our Budapest customer service center, based on the details provided in the notification email confirming the completion of the product.

Nationwide Home Delivery: The average delivery fee is 2,800 HUF + VAT (the fee may vary depending on the weight of the product – this will be communicated before finalizing the order).

5.23. If an error or omission occurs on the website regarding products or prices, we reserve the right to make corrections. In such cases, upon detecting and correcting the error, we will immediately inform the customer of the updated information. The customer may then confirm the order again, or either party has the option to withdraw from the contract.

5.24. The total amount to be paid includes all costs as specified in the order summary and confirmation email.

5.25. After entering the required information, the User can submit their order by clicking the "Confirm and Send" or another clearly labeled button indicating the finalization of the order. Before doing so, they have the opportunity to review the provided details once again, add a comment to their order, or communicate any additional requests related to the order via email.

5.26. Correction of Data Entry Errors: The User can always return to the previous stage before finalizing the order to correct any entered information.

5.27. The User will receive an order confirmation via email after submitting the order. If this confirmation does not arrive within the expected timeframe based on the nature of the service, but no later than 48 hours (on business days) from the submission of the order, the User is released from any offer commitment or contractual obligation.
An order and its confirmation are considered received by the Service Provider and the User when they become accessible to them. The Service Provider disclaims responsibility for delayed confirmations if the delay is due to the User providing an incorrect email address during registration, the User’s email storage being full, or issues with the email servers responsible for message delivery.

6. ORDER PROCESSING AND FULFILLMENT

6.1. Orders are processed during business hours. Orders can still be placed outside the designated processing times; however, if an order is submitted after business hours, it will be processed on the following business day.

6.2. The production time of the products depends on the quantity and design. The completion deadline is often subject to an individual agreement, determined through communication between the customer, sales, and production.

6.3. The fulfillment date is influenced by several factors, such as the availability of print-ready materials and, in certain cases, the completion of financial transactions.

7. RIGHT OF WITHDRAWAL

7.1. According to Directive 2011/83/EU of the European Parliament and the Council, as well as Government Decree 45/2014 (II.26.) on the detailed rules of contracts between consumers and businesses, the Consumer is not entitled to the right of withdrawal for products that are not pre-manufactured but have been produced based on the Consumer's instructions or explicit request, or for products that have been clearly customized for the Consumer.
Since the Service Provider's activities primarily involve the creation and provision of personalized, custom-made products, the Consumer is not entitled to the right of withdrawal.

7.2. The detailed regulations on contracts between consumers and businesses, as outlined in Government Decree 45/2014 (II.26.), can be accessed here.

7.3. The Directive 2011/83/EU of the European Parliament and the Council can be accessed here.

8. WARRANTY

Implied Warranty

8.1. In what cases can the User exercise their implied warranty rights?
In the event of defective performance by the company operating the website, the User may enforce an implied warranty claim against the business in accordance with the provisions of the Civil Code.

8.2. What rights does the User have based on their implied warranty claim?
The User may choose from the following implied warranty claims: The User may request repair or replacement, unless fulfilling the chosen claim is impossible or would impose disproportionate additional costs on the business compared to fulfilling another warranty claim. If the User does not request, or cannot request, repair or replacement, they may demand a proportional reduction of the purchase price.

8.3. Within what deadline can the User enforce their warranty claim?
The User is required to report the defect immediately after its discovery, but no later than two months from the date of discovery. However, please note that warranty rights cannot be enforced beyond the two-year limitation period from the date of contract performance.

8.4. The User can enforce their warranty claim against the business (seller or service provider) that fulfilled the contract.
The User can enforce their warranty claim against the business.

8.5. What other conditions apply to enforcing warranty rights?
Within six months from the date of performance, the enforcement of the User's warranty claim has no additional conditions beyond reporting the defect, provided that the User proves that the product or service was supplied by the business operating the website. However, after six months from the date of performance, the User must prove that the defect recognized by them already existed at the time of performance.

Product Warranty

8.6. In what cases can the User exercise their product warranty rights?
In the case of a defect in a movable item (product), the User may choose to enforce either a warranty claim or a product warranty claim.

8.7. What rights does the User have based on their product warranty claim?
As a product warranty claim, the User may only request the repair or replacement of the defective product.

8.8. In what case is the product considered defective?
A product is considered defective if it does not meet the quality requirements in effect at the time of its sale or if it lacks the properties specified in the manufacturer's description.

8.9. Within what deadline can the User enforce their product warranty claim?
The User can enforce their product warranty claim within two years from the date the product was placed on the market by the manufacturer. After this period, they lose this right.

8.10. Against whom and under what additional conditions can the User enforce their product warranty claim?
The User can enforce their product warranty claim only against the manufacturer or distributor of the movable item. When enforcing a product warranty claim, the User must prove the defect of the product.

8.11. In what cases is the manufacturer (distributor) exempt from product warranty obligations?

The manufacturer (distributor) is only exempt from product warranty obligations if they can prove that:
– they did not manufacture or distribute the product within the scope of their business activities, or
– the defect was not detectable at the time of distribution based on the state of scientific and technical knowledge, or
– the defect in the product resulted from the application of a legal regulation or a mandatory official requirement.
The manufacturer (distributor) only needs to prove one reason to be exempt.

Please note that you cannot enforce a warranty claim and a product warranty claim simultaneously or in parallel for the same defect. However, if your product warranty claim is successfully enforced, you may enforce a warranty claim against the manufacturer for the replaced product or the repaired part.

8.12. The Service Provider is not liable for warranty claims arising from natural wear and tear or for damages resulting from improper or negligent handling, excessive use, exposure to conditions different from those specified, or any other improper use of the products after the transfer of risk.

9. PROCEDURE FOR WARRANTY CLAIMS

9.1. In a contract between a consumer and a business, the parties' agreement may not deviate from the provisions of the regulation to the detriment of the consumer.

9.2. It is the consumer's obligation to prove the conclusion of the contract (with an invoice or even just a receipt).

9.3. The costs related to the fulfillment of the warranty obligation shall be borne by the Service Provider (Civil Code Section 6:166).

9.4. The Service Provider is required to record a report on the warranty or guarantee claim submitted by the consumer.

9.5. A copy of the report must be made available to the consumer immediately in a verifiable manner.

9.6. If the Service Provider is unable to declare the enforceability of the consumer’s warranty or guarantee claim at the time of its submission, they must inform the consumer of their position within five working days in a verifiable manner. In case of rejection, the notification must also include the reason for the refusal and information on the possibility of turning to a conciliation board.

9.7. The Service Provider is required to retain the report for three years from the date of its recording and present it to the supervisory authority upon request.

9.8. The Service Provider should strive to complete the repair or replacement within a maximum of fifteen days.

10. MISCELLANEOUS PROVISIONS

10.1. The Service Provider is entitled to use a subcontractor to fulfill its obligations.

10.2. If any part of this Regulation becomes invalid, unlawful, or unenforceable, it shall not affect the validity, legality, and enforceability of the remaining provisions.

10.3. If the Service Provider does not exercise a right granted under the Regulation, the failure to do so shall not be considered a waiver of that right. Any waiver of a right is only valid if expressly stated in a written declaration. The fact that the Service Provider does not strictly enforce a specific essential condition or provision of the Regulation on one occasion does not mean that they waive their right to enforce the strict compliance of that condition or provision in the future.

10.4. The Service Provider and the User shall seek to resolve their disputes amicably.

11. COMPLAINT HANDLING PROCEDURE

11.1. Our company's goal is to fulfill all orders with proper quality and to the complete satisfaction of the customer. However, if the User has any complaints regarding the contract or its performance, they may submit their complaint via the provided phone number, email address, or by mail.

11.2. The Service Provider shall immediately examine and, if necessary, address verbal complaints. If the customer disagrees with the handling of the complaint or if an immediate investigation is not possible, the Service Provider shall promptly record the complaint and its position on the matter in a report and provide a copy to the customer.

11.3. The Service Provider shall respond to written complaints in writing within 30 days. If the complaint is rejected, the Service Provider shall provide a justification for its decision. The Service Provider shall retain the recorded complaint report and a copy of the response for five years and present them to the supervisory authorities upon request.

11.4. We inform you that if your complaint is rejected, you may initiate proceedings with the relevant authority or a conciliation board.

11.5. The Service Provider participates in the conciliation board procedure to resolve consumer disputes.

11.6. The conciliation board has jurisdiction over the out-of-court resolution of consumer disputes. Its task is to attempt to facilitate an agreement between the parties to resolve the consumer dispute. If no agreement is reached, the board issues a decision to ensure the simple, fast, efficient, and cost-effective enforcement of consumer rights. At the request of the consumer or the Service Provider, the conciliation board also provides advice regarding consumer rights and obligations.

11.7. In the case of a cross-border consumer dispute related to an online sales or service contract, the conciliation board operating alongside the Budapest Chamber of Commerce and Industry has exclusive jurisdiction over the proceedings.

11.8. In the case of a complaint, the Consumer may use the EU's online dispute resolution platform. Using the platform requires a simple registration in the European Commission's system. After registration, the Consumer can submit their complaint through the online website, available at: https://ec.europa.eu/odr.

11.9. The Service Provider has a duty to cooperate in the conciliation board proceedings. As part of this obligation, it must send its written response to the conciliation board and ensure the participation of a representative authorized to reach a settlement at the hearing. If the company's registered office or business location is not in the county of the chamber operating the territorially competent conciliation board, its cooperation obligation extends to offering the possibility of reaching a written settlement in accordance with the consumer’s request.

12. COPYRIGHTS

12.1. Since websites qualify as copyrighted works, it is prohibited to download (reproduce), retransmit to the public, use in any other manner, electronically store, process, or sell the content displayed on the websites or any part thereof without the written consent of the Service Provider.

12.2. Even with written permission, any material taken from the websites or their databases may only be used with a reference to the respective website.

12.3. The Service Provider reserves all rights to all elements of its service, including its domain names, secondary domain names derived from them, and online advertising spaces.

12.4. It is prohibited to adapt or reverse-engineer the content or any part of the websites; to create user credentials and passwords in an unfair manner; or to use any application that allows modification or indexing of the websites or any of their parts.

12.5. The names of the websites are protected by copyright, and their use—except for referencing—is only permitted with the Service Provider's written consent.

12.6. The User acknowledges that in the event of unauthorized use without a usage license, the Service Provider is entitled to a penalty fee. The penalty amounts to HUF 70,000 gross per image and HUF 20,000 gross per word. The User acknowledges that this penalty clause is not excessive and agrees to browse the website with this understanding. In the event of copyright infringement, the Service Provider will obtain a notarial certification of fact, the cost of which will also be charged to the infringing User.

13. DATA PROTECTION

The website's privacy policy is available here.

14. LIABILITY GUIDELINES FOR EXTERNAL LINKS ON THE WEBSITE

14.1. The Service Provider assumes no responsibility for the current content of links on the website that navigate away from it.

14.2. The operator disclaims any responsibility for publishing illegal, obscene, or demoralizing content; however, monitoring such content is neither expected from the operator nor technically feasible.

14.3. The Service Provider declares that at the time of creating outgoing links, no illegal content was detected on the linked websites. If the linked content changes after the link has been created, the operator assumes no responsibility and cannot be held liable for such changes.

15. CONDITIONS FOR REDEEMING THE PARTNER PROGRAM AND OTHER DISCOUNTS

15.1. The partner program provided by Server Line Kft. grants a 5% discount on the total order amount for its customers, which qualifies as a partner discount.

15.2. The partner discount is set by the designated employees of Server Line Kft. based on an individual assessment. An email notification will always be sent to the eligible customer regarding the discount setup.

15.3. Server Line Kft. reserves the right to refuse the application of the partner discount in certain cases. However, the customer will be informed of this before order fulfillment. Upon receiving this notification, the customer may withdraw their order intention without any consequences.

15.4. Server Line Kft. operates additional discount systems on its central website and other relevant websites under its management. These may include coupon promotions, instant discounts provided by promotional codes, and other discounts that are not related to the partner program.

15.5. Discounts that are not related to the partner program cannot be combined with the partner discount, unless a designated employee of Server Line Kft. expressly approves their combination following a prior evaluation.

15.6. Discounts that differ from the partner discount may not always be applied immediately during the purchase or online order process. In such cases, the discount will be applied at the time of invoice issuance, and further information will be provided by Server Line Kft.'s customer service.

15.7. Server Line Kft. reserves the right to withdraw the application of advertised discounts. In such cases, the customer may cancel the relevant order without any consequences.

15.8. For discounts that cannot be applied online, Server Line Kft. will send an email notification to the customer after the request, providing details on the redemption conditions.

Effective from May 25, 2018.